Return and Refund Policy

Divashree.in 100% Buyer Protection Program Details:

At Divashree by Neeva Fashion, we uphold a buyer-friendly replacement policy, ensuring a stress-free online purchasing experience. Our “100% Buyer Protection Program” is designed for our esteemed customers, providing support both before and after your purchase. While we acknowledge our imperfections, we guarantee that our replacement policies are devoid of any unpleasant surprises post-purchase.

What is Divashree.in’s Replacement Policy?

Our “100% Buyer Protection Program” facilitates easy replacement for:

Products received in a “Damaged/Defective/Broken” condition. Products not matching the description/photo displayed on the website. All products must be returned in their original condition upon receipt, accompanied by any bills and labels. To register your Replacement/Dispute, please follow the steps below within 7 days of receiving the product. Return Requests/Disputes lodged after 7 days of delivery might not be entertained by Divashree By Neeva Fashion. Regrettably, we do not accept partial Returns/Disputes for the respective order.

How to Initiate a Replacement Request/Dispute for an Order?

You can raise a dispute within 7 days of delivery through either of these methods:

Sending an email to divashreeindia@gmail.com along with images of broken/defective/damaged products within 7 days of delivery. Please include your order number in the email.

What If I’m Unable to Raise a Replacement Request/Dispute via App/ Website?

If you encounter difficulties while filing the Replacement Request/Dispute, simply contact us via phone at +91 94090 93199 or email us at divashreeindia@gmail.com. Our customer experience team will assist in resolving your queries and complaints in the best possible manner.

Who Covers the Delivery Charges for Returning Products?

Please note that substantial charges are incurred in delivering a product to you. Therefore, any incurred delivery charges will not be refunded to you. Divashree.in will deduct these charges from the amount. Ensure proper packaging when returning the product to maintain its condition during transit.

When Will My Replacement Requested Product Be Picked Up?

The Reverse Pickup facility is unavailable on our website. Therefore, the respective product must be couriered by the customer to our office address.

Exchange-Only Option for All Products (Coupon Code or Voucher Only):

Please be informed that we offer competitive prices for our products. For all our products, we encourage exchanges. Consequently, for all order values, refunds will only be provided in the form of a Coupon code or voucher, enabling you to conveniently purchase any other suitable product from our extensive collection.

Refund Policy:

Please note that we offer very reasonable prices for our products. We prefer exchanges for all our products. Hence, refunds for all order values will only be issued in the form of a Coupon code or voucher, allowing you to effortlessly select another suitable product from our vast collection at Divashree.in.

If you receive a damaged product and wish to return it, you can request a return from us. Once the damaged parcel is returned to us, we will initiate the refund process for you. Refunds typically take 3 to 5 working days to appear in your bank account.